This year, I am finding people are communicating on an entirely different level. People are interacting with more consideration, yet with more candor and curiosity.
The bond of family is not based on blood relations; it comes from love and loyalty. We are all family.
It is a wonderful feeling when someone says “Oh, you are from Zimbabwe? What a beautiful country! I was there a little while ago and…” It takes me right back to the flamboyant trees and dark red mud. For some slight narcissistic reason, I feel instantly connected to this person just because they’ve also had… Read More →
I believe that all customer service comes back to relationships. It really is about someone’s intuition around approach and having the wisdom to know we are all looking for something pleasant. Having said that, do we always remember to be clear and present back?
Having been in the space we now call “Social Media” for over 15 years, I am trying to recall how we came to this phenomenon and why some are still questioning it. We have several hundred million people connected via Facebook and an academy award nominated film on the subject. Why are some still in… Read More →
Having a high CQ™ (communication intelligence) when it comes to clarity is truly a fantastic feat. To me, clarity is a perfect balance of IQ, EQ (emotional intelligence) and CQ™. I often assume, unrealistically as it turns out, that I have a high CQ™ for clarity. This proves inaccurate when I start listening to my… Read More →
Since returning from a wonderful visit home, I have found myself asking a question more often: what is a relationship? Is it after you’ve broken bread together or signed a contract or continuously bumped into one another at the gym? Or is it based on whether you ‘click’ or not? © Clare Munn Roger’s 21st… Read More →
I am always surprised that we feel culture is one thing we can always understand. But perhaps if we step back, might we want to alter our approach to understanding a particular one, instead of understanding culture as a whole? © Clare Munn I come from a country of approximately twelve million people, where ten… Read More →
Growing up Zimbabwean has taught me many things but, like a silly goat, I perhaps didn’t learn to pause until quite recently. I travel a bit too much. The hurried rush of the crowds, a constant change in scenery, and an almost clockwork level of order stir up my fondness for home. It was, after… Read More →
Like any global natural disaster, I am so incredibly saddened for Haiti. A dreadful crisis brought to a country already in crisis. I want to help. Now. Selfishly, I want the world to ALSO focus on Zimbabwe too! I want the world to know what is going on there and how many 100’s of thousands… Read More →