The value of social media comes when you put yourself in the shoes of your partner(s) when attempting to make an impact on the web.
I believe that all customer service comes back to relationships. It really is about someone’s intuition around approach and having the wisdom to know we are all looking for something pleasant. Having said that, do we always remember to be clear and present back?
Having been in the online world for 18 years, if I hear one more acronym I am going to hurl myself onto my Uggs. Are we all so pressed for time that we cannot use our breath to articulate a complete phrase? Must it all be SMO, SEO, and SMS? Using my happy study of… Read More →
The deep end of social media can lead to wasted efforts and resources – avoid it.
Web 2.0 came in with a phenomenal wave of buzz, but if we want to rediscover it we need to take a step back.
Most of us have personal Facebook and Twitters – how do we gracefully integrate these into our professional lives, and still maintain our privacy?